- Introduction
These general conditions of use of the website, regulate the terms and conditions of access and use of laquintadesotoscueva.com, owned by La Quinta de Sotoscueva SC, domiciled in Quintanilla del Rebollar and with Tax Identification Code number J09581513, hereinafter , “the company», that the user of the portal must read and accept to use all the services and information that are provided from the portal. The mere access and / or use of the portal, of all or part of its contents and / or services means full acceptance of these general conditions of use.
- Terms of use
These general conditions of use of the portal regulate the access and use of theportal, including the content and services made available to the users and / or through the portal, either by the portal, either by its users, either by third parties. However, access to and use of certain content and / or services may be subject to certain specific conditions.
- Modifications
The empresa reserves the right to modify the general conditions of use of the portal. In any case, it is recommended that you periodically consult these terms of use of the portal, as they may be modified.
- Duties of the User
The user You must respect at all times the terms and conditions established in these general conditions of use of the portal. The user expressly states that he will use the portal diligently and assuming any responsibility that may arise from breach of the rules.
Also, theuser cannot use the portal to transmit, store, disseminate, promote or distribute data or content that carry viruses or any other computer code, files or programs designed to interrupt, destroy or impair the operation of any computer or telecommunications program or equipment.
- Responsability of the portal
The usuario knows and accept that the portal does not grant any guarantee of any nature, whether express or implicit, on the data, content, information and services that are incorporated and offered from the portal.
Except for the cases that the Law expressly imposes otherwise, and exclusively to the extent and extent in which it imposes it, the portal does not guarantee or assume any responsibility regarding possible damages caused by the use and use of the information, data and portal services.
In any case, the portal excludes any liability for damages that may be due to information and / or services provided or supplied by third parties other than the company. All responsibility will be of the third party, whether supplier or collaborator.
- Intellectual and industrial property
All the contents, trademarks, logos, drawings, documentation, computer programs or any other element susceptible to protection by the intellectual or industrial property legislation, which are accessible on the portal correspond exclusively to the company or its legitimate owners and all are expressly reserved. the rights over them. The creation of hypertext links (links) to any component of the web pages of the portal without the autorization of the company, as long as they are not to a web page of the portal that does not require identification or authentication for access, or it is restricted.
In any case, the portal reserves all rights over the content, information, data and services that it holds on them. The portal does not grant any license or authorization to use the usuario on its contents, data or services, other than that expressly detailed in these general conditions of use of the portal.
- Applicable legislation, competent jurisdiction and notifications
These conditions are governed and interpreted in accordance with the Laws of Spain. For any claim, the courts and tribunals of Castilla y León will be competent. All notifications, requirements, requests and other communications that the user wishes to make to the company that owns the portal must be made in writing and it will be understood that they have been correctly carried out when they have been received at the following address laquintadesotoscueva@gmail.com
GENERAL CONDITIONS
BOOKINGS
Accommodation reservations can be made by phone, electronically on the website of our apartments, by email or through the reservation centers or any other means that allows it to be formalized.
Accommodation reservations must be confirmed, whenever the client requests it, by any system that allows their proof and accreditation.
The owner of the establishment may require those who make a reservation an advance of the price, which will be understood to be on account of the amount of the services to be provided. The advance will consist of a maximum of 50% of the total price of the reserved services.
RATES
The price established for the current date is shown in each apartment. However, clients are advised to inquire about availability and rates according to the seasons, number of guests and nights of accommodation.
Likewise, the prices of extra services offered are indicated.
Up to two children under 4 years old can stay for free if they stay in existing beds, or in the available cot.
FULL PAYMENT
The remaining payment of the Invoice can be paid at any time by bank transfer confirmed by the company before arrival at the apartments, or in cash upon arrival.
PAYMENT METHODS
The following payment methods are accepted:
- Wire transfer.
- Credit / debit card
- Cash payment at the apartment
TAXES
Spanish law establishes that all reservations have a 10% surcharge (VAT). This tax is included in all our prices.
MODIFICATIONS OR CANCELLATIONS OF THE RESERVATION
At any time, the user may withdraw from the contracted services, having the right to a refund of the amounts paid, having to compensate the establishment as established in the following section, unless the withdrawal is due to unforeseeable circumstances or demonstrable force majeure.
The amount of compensation will be, at most, the result of applying the following percentages to the amount delivered by the client as a reservation:
- Free if the cancellation is made 7 days before the scheduled day of entry.
- The 50 % if the cancelation is done between 7 and 3 days of anticipation to the arrival day.
- 100% if the cancellation is made 2 days before the scheduled day of entry or if the client does not show up or notify his absence.
When the user of an establishment leaves it on a date prior to that provided for in the admission sheet, the owner of the establishment will have the right to receive 25% of the contracted services that remain to be used, except in cases of force majeure.
ENTRANCE / EXIT
The time of entry to the apartments will be, in general, from 5:00 p.m., and the time of departure can be until 12:00 p.m.
If the client wishes to enter or leave the apartment outside of these ranges of hours, they should consult with Apartamentos turísticos La Quinta de Sotoscueva to assess this option with prior agreement with the client and if circumstances permit.
IDENTITY AND NUMBER OF CLIENTS
It will not be allowed to exceed the number of people agreed in the reservation and, the number of guests staying in the apartments, cannot exceed the capacity of each of them, except for children under two years of age.
In case of non-compliance, Apartamentos Turísticos La Quinta de Sotoscueva reserves the right to request the abandonment of the apartment immediately and the guest will not have the right to request any type of compensation or refund.
All our guests must provide their name, ID, telephone number and email when making the reservation.
The DNI of all the people staying will also be provided at the time of arrival at the apartment in order to complete the guest registration form.
RESPONSIBILITIES
Apartamentos Turísticos La Quinta de Sotoscueva It is not responsible for incidents, problems or consequences derived from the use that clients make of the apartment during their stay, which includes injuries or personal damages of various kinds, losses due to theft, fire, criminal activity, among others.
In the event of a breakdown unrelated to misuse that the client may give to an apartment and make it impossible to stay in it,Apartamentos Turísticos La Quinta de Sotoscueva is responsible for solving it in the shortest possible time, prior notification by the client. If it is not possible to solve the problem, Apartamentos Turísticos La Quinta de Sotoscueva undertakes to provide the client with another apartment with similar characteristics or to reimburse the total cost of the invoice.
All clients and guests who may have, explicitly declare that they will use the apartment at their own risk and exonerateApartamentos Turísticos La Quinta de Sotoscueva of any type of compensation.
Apartamentos Turísticos La Quinta de Sotoscueva will not be responsible for the loss of any object or property by the client.
Guests are responsible for all damages and alterations to the rented apartment or furnishings, to the extent that signs of wear and tear from normal use are exceeded.
It is the customer’s responsibility to pay for the misuse of the electronic lock and to cover the additional cost for changing the lock.
Apartamentos Turísticos La Quinta de Sotoscueva will deliver to its clients the apartment in perfect conditions of use and cleanliness, it is the client’s responsibility that upon leaving the apartment, it remains in a logical condition of cleanliness and order. In the event that the apartment is delivered in unreasonable conditions,Apartamentos Turísticos La Quinta de Sotoscueva reserves the right to charge an extra fee equivalent to three hours of cleaning service.
We ask that any incident that occurs during your stay be communicated toApartamentos Turísticos La Quinta de Sotoscueva as soon as possible for its correction if necessary.
GUEST BEHAVIOR
We ask that our guests behave appropriately. All tenants want to enjoy their stay. The apartments have their own rules of behavior, which are as follows.
- Animals are not allowed in the common areas or the apartment itself.
- Smoking is not allowed.
- It is forbidden to drag suitcases in the common areas of the building.
- Avoid noises in common areas, conversations in a very high tone of voice, musical broadcasts … that could alter the tranquility of the other residents of the building.
- Respect the rules of cleanliness and hygiene in all common areas of the building.
Try not to make too much noise or put the music too loud, respecting the hours established by the municipal regulations that regulate the silence side from 00:00 to 08:00 both in the apartment and in the common areas of the building. If the neighbors of the rest of the apartments complain or if they have to call the police, you will have to vacate the apartment without the right to compensation or refund of the amounts paid.
Remember that parties are NOT allowed.
Any breach of the terms and conditions, gives the company the right to demand the immediate abandonment of the apartment by the client, without the right to request any type of financial compensation or refund fromApartamentos Turísticos La Quinta de Sotoscueva
When you book an apartment withApartamentos Turísticos La Quinta de Sotoscueva You are unconditionally accepting our terms and conditions, so if you have any questions or queries, it is advisable to clarify them before booking.
AVAILABILITY COMPLAINT SHEET
Apartamentos Turísticos La Quinta de Sotoscueva It has a complaint form available to the customer who requests them.
This establishment welcomes and complies with the provisions of the state and regional regulations regarding tourist apartments.
We are very attentive to the quality of the services we offer. We take care of the details and take note of the improvements, whenever possible, suggested by the clients. We listen to our clients. In this way we constantly keep up to date on the wishes and expectations of those who choose us.